If you cannot attend your appointment, please let us know as soon as possible so that the slot can be given to someone else. You can cancel by texting CANCEL in reply to your appointment reminder text or by calling the surgery.
Missed appointments are a wasted resource and reduce the time available to patients. Where patients miss multiple appointments without informing us (i.e., more than 3 missed appointments within a 12 month rolling period), we may take action that could result in deducting patients from our practice list.
If you arrive late but still within your appointment slot, we will do our best to see you. However, you may be asked to rebook in order to ensure that other patients are not delayed.